WE HAVE DELIVERED OVER 100,000 ORDERS THIS YEAR!!

FAQ


Placing An Order

  • Do You Take Orders Out Of U.S
100% Yes matter of fact we take orders throughout planet Earth!

 

  • How Can I Pay?
We Accept all major credit cards an also PayPal.

 

  • Can I pay With A Different Currency?

 All transactions are processed US Dollars. If you use a different currency, your order total will be calculated with the latest US Dollar exchange rate according to your card issuer.

 

  • How secure is my online order?

Your credit card details, Order details, personal information are protected by the highest level of commercially available 256-bit SSL Encryption Technology.

Your information is SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not saved on our servers.

Shop with confidence in our store, you and your meows are safe with us! 💓

 

  • How do I change or cancel my order?

To cancel your order, please notify us by 11.59 PM PST on the day of ordering. If not then orders will be processed and shipped out according to plan. Please note that any orders that have already been packed or shipped cannot be canceled.

  • Will I be charged with customs or taxes?

Items on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.


Shipping

  • When does my order arrive?

Shipping times vary on demand, stock and country sent to: 

We Are Expecting A Surge In Orders around Valentine's Day and Orders May Take Up To An Additional Week To Be Delivered. Rest Assured You'll Get Your Order! 😊

Order Processing: 3-5 Business days
United States: 3-15 Business Days (Locally)
United States: 5-20 Business Days (Overseas warehouses)


Australia: 11-41 Business Days

United Kingdom: Business 14-41 Days

Europe: Business 11-41 Days

Rest of World: Business  5-60 Days


Due to high demand, please allow 2 to 4 weeks for your order to be delivered. Shipping times do not include 3-5 days order processing time.

 

  • How do I track my order?

You can track your order status by inserting your order tracking code in this Link

Please allow 3-8 business days for your tracking code to generate.

Sometimes it may take longer for your tracking code to generate, rest assured your order is on the way!

If you have any other questions please feel free to message us on Facebook or email us at information.trendland@gmail.com